Your call center is the vanguard to customer satisifaction and brand perception. We have extensive experience integrating proprietary systems with Telecom+VOIP, Call Flow and Queue controls (ACD), Interactive Voice Response (IVR), and Text Message (SMS) systems.
Having the most up-to-date data and resources is essential for evaluating the performance of your staff and the satisfaction of your customers. We design connected solutions that can be accessible from anywhere on any device with live data and always available service.
Smart Software Solutions has been constructing enterprise level applications for 10 years for consumers including the federal government and nearly 20% of America's Fortune 500. Thousands of reviews have our clients giving us a 5-star ranking.